Refund Policy

Payment is not live in the current application. If ChatStory accepts payment manually or through a future payment flow, refund eligibility may depend on whether processing, generation, or personalised work has begun, subject always to mandatory consumer rights.

For refund or billing questions, contact admin@chatstory.in with your account email and order details.

Because ChatStory outputs are personalised, cancellation or refund eligibility may be limited after work begins, generation is completed, or files are delivered. ChatStory will not apply a blanket no-refund rule where applicable law gives you rights.

Physical books, merchandise, printing differences, customer previews, shipping, replacements, taxes, third-party printers, couriers, cancellations, and refunds apply only if physical sales are enabled.